Products
Application Support Engineer
Education : BE / B.Tech (Computer Science/Information Science) or equivalent degrees
Essential Skills : Minimum 1 years in similar rolesDemonstrable track record of success and application of defined competenciesExcellent troubleshooting and problem analysis skills. Domain knowledge either billing, revenue assurance or fraud domain.Knowledge and experience of working/troubleshooting on the UNIX Platform (HP-UX, AIX or Sun Solaris). Knowledge of Shell scriptsKnowledge of databases like Oracle and MS SQL in the areas of Queries, procedures, blocks, performance tuning, etc
Desired Skills : Telecom domain knowledgeKnowledge of Network specific elementsTechnical support and customer handling experience
Experience Required : 1-3
Grade : E2
Location : Bangalore
Role : SE
Reporting To : E2
Responsibilities : Resolve problems reported by customers by analyzing, simulating and fixing them.Track reported problems through the Problem tracking system and generate the necessary reports, root cause analysis, etcInterface with customers to resolve customer reported problems/bugs, etc remotely and when required, at the customer site.Take handover and carry out effective transition of projects from implementation to support. Proactively work to take over new products into support and facilitate rapid engagement of support business.Involve in the support framework development to enhance the support function and utilization of available resources to enhance the value customers get from our products and solutions.Work closely with the development team to bring the product bugs and change requests into product enrichment propositions.Proactively look for opportunities to help customer utilize the features of the products.Carrying out trainings for customers both internal and externalAvailable to support customers on a 24*7*365 basis when the situation demands.Readiness to take up new challenges as and when they come.Groom and mentor junior engineers.
Competencies : Customer Focus and orientation: The ability to demonstrate concern for satisfying one's internal/external customers. This would mean understanding the needs, working with them to define problems and desired outcomes, managing expectations well, following up with the customers to make sure that results meet or exceed expectations.Planning & Organizing: Planning and organizing for better customer managementCommunications Skills: The ability to plan and deliver oral and written communication effectivelyInterpersonal Skills: Ability to maintain relationship with Subexians and clients and ensure that the task which needs to be coordinated is completed effectively. Ability to skilfully interface with various departments with SubexInitiative: Identify what needs to be done and then doing it before being asked or before the situation requires it. Does more than what is normally required in any situation. Seeks out others involved in a situation to learn from their perspective. Take independent action. Out of the box thinking ability.Commitment: Ability to walk an extra mile and go beyond the call of duty to make things happen Leadership: Willingness and ability to assist, guide and direct the needy in the workplace. Attitude to share success and to own up failures. Ability to make a quick and reasonably thought out decision and be a role model at Subex.Self development: Initiatives for self development and learning to enhance knowledge which will help in the individual and the organization's growth.
Business Unit : RMS
   
Software Engineer - Java (RMS)
Education : Bachelor Of Engineering(BE),Btech,Master Of Engineering(ME),Master Of Technology(MTECH),Master Of Computer Applications(MCA),
Essential Skills : Core Java, Database (Oracle /SQL), Linux/Unix
Desired Skills : Experience in OOPS concepts
Experience Required : 1-2
Grade : E2
Location : Bangalore
Role : SE
Reporting To : E2
Responsibilities : Analysis, Coding and Support
Business Unit : RMS
   
Associate Manager -Production Support
Education : Bachelor Of Engineering(BE),Master Of Computer Applications(MCA),Master Of Technology(MTECH),
Essential Skills : Revenue Assurance, Application Support, Operations, Unix, Scripting, Oracle,Management responsibility of front line support Team
Experience Required : 5-7
Grade : E3
Location : Bangalore
Role : Project Lead
Reporting To : E3
Responsibilities : Staff ManagementManaging work load distribution within the FLS team through priority setting; Formal and informal staff performance appraisals; Coordination of on-call support within the FLS team.Problem Management & Resolution Coordinating the efforts of the FLS team to ensure the timely resolution of reported problems; Handling the escalation of customer issues; Balancing between customer needs and SubexAzure business needs; Ensuring that FLS staff keep the ticket tracking system current, with clear, concise and technically accurate updates.Relationship Management Providing primary management support to customers and account teams; Managing customer expectations; Proactively developing effective, trust-oriented customer relationships; Building and maintaining solid working relationships with other Subex departments.Software Problem Tracking Ensuring that the timelines for resolution of software defects match customer expectations; Interacting with the development teams to ensure that software defects are patched as required.After Hours Support Subex provides 24x7 support to our customers and hence must be available for escalations, via cell phone, during weeknights, weekends and statutory holidays as well as should be willing to work in shifts.Strategy & Planning Proactively recommending and implementing new and improved methods and procedures within the FLS team and across PSS; Development of documentation and training associated with the policies and procedures of PSS;
Competencies : Productivity Skills Required High proficiency with: E-mail (MS Outlook) MS Office (Word, Excel, PowerPoint) MS Access & Crystal ReportsLeadership Skills RequiredInnovation Ability to evaluate and select the best technical solution from a number of potential solutions proposed by the FLS team.Ability to Work Under Pressure Ability to handle concurrent issues, projects and tasks in a controlled and systematic manner to ensure high-quality support of customers and partners. Commitment To Success Demonstrate outstanding commitment to the timely and efficient resolution of problems encountered by internal and external customers to ensure success in a win-win SubexAzure/customer/partner environment. Effective Communications Skills Clear, concise and articulate verbal and written communications skills that can be directed at senior management, technical resources, and customers alike in a consistent and highly effective manner; Ability to escalate customer issues in a timely fashion and with the appropriate information. Personnel Development & Mentoring Ability to mentor staff to assist with career development, training and project selection/assignment; Act as a role model to all staff and set an example for professionalism and conduct.Technical Skills Required Core I.T./Telecom Technologies High level understanding of relevant I.T./Telecom technologies; Functional understanding of billing, RA and FMS space that the Subex products interact with.Other Relevant I.T./Telecom Technologies High level understanding of the concepts of relevant I.T./Telecom technologies and understanding of telecom billing s/w.Principles of Telecommunications BSS In depth understanding of the principles pertinent to BSS space like GPRS, Voice communication, Interconnect billing, routing, etc Bachelors/Masters degree in Engineering/Computer Science/Mathematics or related fields. Project management experience an asset.
   
Fraud/RA - Analyst
Education : Education Not Specified
Essential Skills : Fraud Management/ Revenue Assurance
Grade : E2
Location : Bangalore
Role : Select
Responsibilities : Operation Management3-5 years of experience in Fraud operations in GSM environment Training/Experience on telecommunications and Fraud and RA in telecommunications The role requires an exceptional degree of discretion and integrity due to the data being processed. The cost holder will be able to work as part of a team and also use their own initiative to achieve results Excellent numerical & analytical abilities, including Data Analysis techniques Strong Leadership & Management skills Excellent problem solver & customer oriented focus Excellent written and verbal communication Skills Ability to build good relationships and work as part of a Team Deliver results within tight timescales PC Literate with the ability to interrogate and assimilate a variety of systems and applications such as MS Office, Billing, Payment, Collections & Mediation systems
   
Java Technical Anchor with GWT
Education : Bachelor Of Engineering(BE),Bachelor Of Technology(BTECH),
Essential Skills : Very Strong Java/J2EE Programming on Unix / Linux OS is preferred
String knowledge base on GWT, building UI widgets and cross browser compatibility.
Knowledge of database like Oracle, SQL is mandatory.
Good analytical and design skills.
Desired Skills : Experience in code version system and continuous integration systems.
Comprehensive knowledge and skill with Java, GWT, HTML, Javascript, Oracle and deployment tools like ( Ant/Maven)
Advanced Java skills including multithreading and efficient use of memory.
Hands on Experience in Hibernate 3.0.
Experience in developing web services (REST, SOAP) and working with XML and JSON formats.

The ideal candidate will be a good communicator, with excellent analytical and presentation skills, and possess a problem solving and learning attitude. Knowledge of Basic web security domain like XSS, CSRF, Burp Suite shall be an added advantage. You should also have a go getter attitude and result oriented approach.
Grade : E3
Location : Bangalore
Role : Project Lead
Responsibilities : Architecture, Design
Interacting with the Project Lead and solving the technical issues.
Planning for new features with the help of Architect if he/she is for roadmap team.
Competencies : Accountability
Analytical Skills
Communication Skills
Creativity / Innovation
Decision Making Skills
Development of Team Members
Initiative
Technical Competence Experience
Business Unit : RMS
   
C++ Developer
Education : Education Not Specified
Essential Skills : Good in academics Sound knowledge on C++ with 2-3 years of hands-on experience Exposure to Unix/Linux OS Good knowledge of Oracle/DB2 Good communication skills Knowledge on Telecom domain
Desired Skills : Shell/Awk/Perl scripting Customer facing experience Ruby on Rails, Javascripts
Grade : E2
Location : Bangalore
Role : Select
Responsibilities : Development Onsite activities like DG, FS preparation and product implementation Customer communication
   
Finance Executive
Education : B.COM/M.COM/CA/CA Inter
Essential Skills : Financial preparation of Statements, Balance Sheet preparation
Desired Skills : Good Communication SkillGood Hands on Experience in Financial Preparation of Statements
Experience Required : 3-5
Grade : E2
Location : Bangalore
Role : Select
Responsibilities : Financial preparation of Statements, Balance Sheet preparation, Should be able to handle BIG 4 Audit
   
Java - Technical Architect
Education : Education Not Specified
Essential Skills : Very good knowledge of core Java, Database skills (either Oracle or Microsoft SQL database) Very good knowledge of programming UI interfaces preferably using web technologies (GWT, JSF, Apache Tomcat, Websphere, JBOSS etc.) Should have developed and designed large scale software products (enterprise class) Should be able to design generic frameworks Should have worked in telecom domain and knowledgeable about telecom networks Should have worked in the software development of telecom OSS products (e.g. NMS, EMS, Data Integrity, Provisioning etc.) Ensure the development of solution with the help of development engineers. Monitor the progress of the project. Defect tracking and logging after release (technical). Single point contact for the team for all technical issues. Should be able hands-on with respect to coding and review of the code produced.
Grade : M1
Location : Bangalore
Role : Project Manager/Architect
Responsibilities : Very good knowledge of core Java, Database skills (either Oracle or Microsoft SQL database) Very good knowledge of programming UI interfaces preferably using web technologies (GWT, JSF, Apache Tomcat, Websphere, JBOSS etc.) Should have developed and designed large scale software products (enterprise class) Should be able to design generic frameworks Should have worked in telecom domain and knowledgeable about telecom networks Should have worked in the software development of telecom OSS products (e.g. NMS, EMS, Data Integrity, Provisioning etc.) Ensure the development of solution with the help of development engineers. Monitor the progress of the project. Defect tracking and logging after release (technical). Single point contact for the team for all technical issues. Should be able hands-on with respect to coding and review of the code produced.
   
OSS/BSS Presales Consultant
Education : BE/BTech
Essential Skills : 1)Must have Presales Skill Telecom2)Experience on Network Capacity Management3) Experience on OSS Architecture4) Experience on Provisioning
Desired Skills : OSS, Presales
Experience Required : 7-12
Grade : M1
Location : Bangalore
Role : Project Manager/Architect
Responsibilities : Presales, Consulting
   
Technical Product Manager (Fraud Management)
Education : Field experience with Subex products as described above is an important background to have. Being able to quickly understand the business value being offered by Subex solutions (even though it may be an area where the candidate has less experience), is preferable
Essential Skills : Knowledge of various and additional Subex-oriented domains in telecom, specifically around RA, Networks, and/or Settlements would be helpful Solid ROC FM product installation and configuration experience Ability to work in a team environment, with collaborative skills across internal departments is a must
Desired Skills : The Technical Product Manager (TPM) is responsible for technical aspects of the ROC Fraud Management (FM) platform product, with particular emphasis on managing requirements for (and working with engineering on construction of) demonstration materials, field support for installation and use, management of product releases with respect to confirming adherence to PLM roadmap and core requirements, oversight of customization and enhancement queues (and coordination with respective PLMs of the same), etc. The TPM will work closely with the ROC FM Product Line Manager, and other PLM team members, in establishing product vision, driving requirements, and working closely with the field to understand usability and product adoption metrics, and other factors associated with overall market acceptance. The Technical Product Manager will also work closely with Tech Pubs and Training, to ensure materials are reflective of product capabilities in their specific domains. Domain expertise and/or project experience in Fraud and/or Credit Risk Management would be preferred.
Experience Required : 8-12
Grade : M1
Location : Bangalore
Role : Select
Responsibilities : Manage and ensure product adherence to the product strategy and roadmap Construct and deliver PRDs and other supportive Roadmap information with prioritized features and corresponding justification to engineering Track development progress, and have periodic meetings with PLM and Eng stakeholders to advise of status and discuss open issues Work with PLM and field teams to develop demo material requirements, and translate those requirements into Engineering deliverables; monitor the development progress, confirm the output, and support field teams on installation and use
Competencies : Substantial knowledge and understanding of ROC FM product functionalities, specifically from the administrative level. Strong knowledge of domain-specific features in ROC FM (not necessarily as domain expert) Strong presentation skills for both internal and external audiences Leadership and communication skills, to facilitate strong working relationships with internal departments (engineering, marketing, sales, etc.) Must be able to travel globally, and be able to have and maintain a current passport (expect 10% travel or less)
   
C++ developer
Education : Education Not Specified
Essential Skills : C++, UNIX, DB, SQL
Grade : E2
Location : bangalore
Role : Sr.SE
Responsibilities : Developer
   
Sales Director
Education : Education Not Specified
Essential Skills : Personal Skills 5 + years experience of Software Product Sales to Telecom operators with a proven track record of success Highly motivated to achieve success both personally and for the customer Excellent spoken & written English Strong intellect backed by a good degree Very strong written and verbal communication skills combined with the ability to listen and understand complex issues Well developed presentation skills Action oriented, competitive personality. Well developed commercial skills and ability to navigate political issues High degree of personal flexibility and adaptability Able to work to under pressure and deliver on time Able to work as part of a team or as an individual Willing and able to travel extensively including international
Grade : M2
Location : UK and Scandinavia
Role : Select
Responsibilities : Subex Job SpecificationSales Director UK and ScandinaviaLocation Europe (UK base preferred)Reporting to Vice President - EuropeSalary TBAThe CompanySubex is the worlds number one vendor of business optimization solutions for telecoms operators and they have a range of industry leading products in Revenue and Margin Assurance, Fraud Management, Interconnect Billing, Partner Settlement and Network Analytics (Capacity Management, Network Discovery & Reconciliation, Asset Assurance). The company is fast growing, profitable and ambitious. Their market is also expanding rapidly as telecom operators seek to improve competitiveness in a fast changing environment.Subex has an impressive referenceable worldwide client base and is experiencing strong demand for their products and services. Subex also enjoys a leadership position in the European markets and is looking to further consolidate.The RoleThe Sales Director will manage a geographic territory (including: UK, Sweden, Norway, Finland, Iceland, Denmark, Latvia, Estonia, Lithuania)Working with Telecom operators to identify issues where Subex solutions and services can assist and deliver value. They will identify opportunities and manage sales campaigns to maximise revenue whilst delivering solutions that bring demonstrable benefit to customers. The Sales Director will be responsible for both new business sales and selling additional products to existing accounts (including: BT, TeliaSonera, and Telenor) Responsibilities Work with Pre-Sales Consultants and bid management teams to respond to RFPs in a timely manner Manage at least 2 - 3 key accounts, nurture and develop an excellent understanding of that company Ability to manage and build strong working relationships. Undertake detailed analysis exercises to establish customer requirements and key issues that will affect the buying process Work with major client stakeholders to communicate the advantages of the Subex Co-ordinate many different resources within each sales exercise to maximise the opportunities Input customer and industry requirements and issues to the Subex product management group Produce accurate Sales forecasts and information for senior management Develop and execute a Sales Plan to maximize order intake from his territorySales and Commercial Skills Proven knowledge of Business Optimization / Revenue Maximization solutions as well as knowledge in the Network area e. g. covering Network Asset Assurance, Network Capacity and Data Integrity Management Strong understanding of Telecommunications business issues Proven track record of selling high value ($500,000 +) software solutions to telecom operators based on different engagement models with the focus on Managed Services Has consistently met targets in previous sales rolesPersonal Skills 5 + years experience of Software Product Sales to Telecom operators with a proven track record of success Highly motivated to achieve success both personally and for the customer Excellent spoken & written English Strong intellect backed by a good degree Very strong written and verbal communication skills combined with the ability to listen and understand complex issues Well developed presentation skills Action oriented, competitive personality. Well developed commercial skills and ability to navigate political issues High degree of personal flexibility and adaptability Able to work to under pressure and deliver on time Able to work as part of a team or as an individual Willing and able to travel extensively including international
   
Director Business Consulting
Education : Bachelors Degree in a technical discipline (Engineering, Sciences or Math) MBA is highly desirable Prepared to travel internationally for up to 50%
Essential Skills : Senior Manager gravitas and persuasion Excellent communication and presentation skills Ability to communicate with business and technical audiences Empathy for the business drivers of the client People Management & Customer Management Skills Strong analytical and problem solving capability Skilled in the use of Microsoft office applications including Word, Excel and Powerpoint Fluent in English, written and spoken. Highly desirable to be fluent in another language
Grade : M2
Location : UK
Role : Select
Responsibilities : MissionThe Business and Solutions Consulting director is a key Demand Generation Management role within Subex solutions and services. The Director will manage a team of Solution Consultants and Solution Architects. The role of the team is to provide business solutions and consulting support to sales and account management teams. Team Activities include for support demand generation, RFP responses, development of technical solutions, customer presentations, customer workshops and POCs and solution demonstrations.Provide leadership, guidance and mentoring to the regional and/or domain teams to achieve the relevant Order Intake goals. Bring domain, application and service knowledge to BSC, Sales, Marketing and Customers & Prospects during customer engagements and prospecting. Provide planning and strategic direction for the BSC team. Work with Sales and other senior leadership members to ensure a coordinated approach to meeting the company goals. This includes Sales account management planning, product management planning and go to market strategy.Hands on engagement in the sales process supporting customer meetings, proposal creation and other steps to ensure progression and closure of opportunitiesResponsibility & Key Result Areas Member of the regional leadership team providing strategy and tasks to achieve regional goals Engage in consultative and insight-driven discussions with any level of clients leadership team, up to and including CxO level to position Subex products and services Assist with account qualification by utilizing knowledge of telco business processes and applying this along with deep understanding of Subex solutions to determine their applicability to solve the customer problem. Support sales strategies to develop new customers as well as grow existing customers. Stay tuned to market and competition, participate in trade events, conferences, customer forums and provide inputs to the internal teams towards developing contextual offerings that will help differentiate Subex in the market place Establish client relationships across existing/new client base. Act as a trusted advisor by advising customers on market trends, strategy and insights in the areas that Subex provides products and services. Management and Development of a Solution Consulting team that supports the sales of Subex solutions and services. Provide guidance to the team to focus efforts on achieving company and regional goals Lead responsibility for all technical aspects (solution design, requirement compliance, quality and competitive positioning) of the proposal being extended to the customer Ensure the Solution Consulting team is fully trained and capable of supporting RFPs, Customer presentations, Demonstrations, POC Management of Subex Solutions and Services Allocation of team resources and prioritization of tasks Creation of domain and product material to support Sales engagements Ensure adequate facilities and tools available to the team to meet our objectives. For example, demonstrations, hardware and marketing support Set and monitor individual and team KRAs and goals Report progress and activities to Global Head Approve travel, expenses and vacation and ensure that these are within the cost targets defined for the function
Competencies : Accountability & Authority Accountable for supporting Order Intake targets Accountable for contributing ideas and execution strategies for advancing opportunities that have become stalled at any given stage Accountable for proposal accuracy and quality Accountable for contributing ideas and execution strategies for advancing opportunities to stage 5 (proposal offered and short-listed) in the most expedient manner possible. Accountable for bid defense, demo and POC success Accountable to support Sales to take opportunities to closure and build pipeline Authority to prioritize tasks allocated to the team Authority of deciding the right approach and solution for opportunities Accountable for providing technical qualification of Sales opportunities Accountable for account planning jointly with Sales and FulfillmentDecision Making Responsible for solution design to match customer need and budget Solution compliance to customer requirementsInterface RVPs, Sales Directors, Fulfillment, Support, MS operations, Product Management Customers & partners (alliance and technology partners)CompetenciesLeadership Skills: Ability to mentor and guide experienced consultants to achieve their goals and to improve in the key areas. Business development and consultative selling skills Use knowledge and experience to influence other departments to ensure more efficient working and coordination. This includes Sales, Marketing, Fulfillment, Bid Management, MS Operations, Product Management and Support Ability to resolve disputes within the team or between departments Motivate the team to achieve goals and maintain focus Demonstrate industry leadership and guidance to external customers Cooperation and teamwork skills: Joint planning with other departments and team to ensure goals can be met. Team building and support to ensure effectiveness and cohesion within team Ability to influence and manage at a senior level both internally and externallyAnalytical Skills: Understanding of the Subex portfolio and the ability to identify new opportunities and synergies which may not be obvious to the domain team membersCommunication Skills: Excellent communication and relationship development skills at a C-Level, Business and technical audiences Clear internal communication and negotiation skills to meet company and regional goals Public speaking and facilitation skills Client interface and consulting skillsPlanning & Scheduling Skills: Resource planning and prioritization to meet goals Agreement with stakeholders, such as Sales, on timing and execution approach for tasks Ability to react to unexpected and short notice demands
   
Networking Engineer
Education : Education Not Specified
Essential Skills : Network switches Routers Firewalls Load balancers DNS/DHCP Servers Linux System administration strong , worked on multiple flavours of Unix (hp-ux, Solaris, AIX, Linux etc) MS Windows administration. Network: LAN / WAN TCP/IP support. SAN / NAS etc would be added advantage
Desired Skills : DNS, NIS, NFS, FTP Application support on UNIX and MS platforms. Firewall, proxy server, SVN Server
Experience Required : 6-8
Grade : E2
Location : Bangalore
Role : Sr.SE
Responsibilities : Firewall and Network Administration System administration and Network Administration Remote Site Support and Managed Service Support Security Support Implementation of projects in Systems, Networking, application. Calls on desktops, servers, network, and applications. Trouble shooting systems & networking issues. Monitoring of system & network. Conduct IT Security risk assessments, Vulnerability /penetration tests and diagnose internet/extranet security, intrusion attempts. Maintains network, security, and computer systems to meet the organization's current and future requirements. Use the available security controls and manages the associated remediation as needed. Assists in the application of fixes, patches, & recovery procedures in the event of a security breach. Keep up-to-date diagrams of network topology and connections at all sites Take part in the analysis and evaluation of vendor supplied software and hardware products in accordance with requirements and specifications Executing projects and tasks independently and with limited direct supervision Performs other IT Infrastructure duties as assigned
Competencies : Firewall, Router and Switch (Multi vendor appliances) Network administration (LAN / WAN ) Windows administration / exposure Linux System administration (Multiple flavours of Linux ) Storage Management, Version / Revision control tools management, backup management tools.
   
Unix Adminstrartor
Education : Education Not Specified
Essential Skills : 6+ years of experience in large or Medium IT infrastructure / enterprise. UNIX System administration strong , worked on multiple flavours of Unix (hp-ux, Solaris, AIX, Linux etc) MS Windows administration. Network: LAN / WAN TCP/IP support. SAN / NAS etc would be added advantage.
Desired Skills : DNS, NIS, NFS,SVN Server FTP Application support on UNIX and MS platforms.
Experience Required : 6-9
Grade : E2
Location : Bangalore
Role : Sr.SE
Responsibilities : System administration and Network Administration Remote Site Support and Managed Service Support Implementation of projects in Systems, Networking, application. Calls on desktops, servers, network, and applications. Trouble shooting & Monitoring of systems. Backup Administration Cloud Setup Administration
Competencies : UNIX System administration (Multiple flavours of UNIX) Network administration (LAN / WAN ) Windows administration / exposure Storage Management, Version / Revision control tools management, backup management tools.